Technical Program Manager, Site Reliability Engineering

This position is based in Mountain View, CA.

The area: Technical Infrastructure

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.

The role: Technical Program Manager, Site Reliability Engineering

The Technical Program Manager role in Google's Site Reliability Engineering group is at the core of preparing for the continued exponential growth of Google's Applications and/or Infrastructure. You will play a pivotal role ensuring that Google services/infrastructure are carefully planned and deployed in a time, place and configuration which is ideal for serving Google's users. Your role sits at a nexus of capacity planning, technical project execution, product planning, business analysis, site reliability, and software engineering. You should be comfortable driving massive projects which span lots of teams, have a strong interest in serving our users, can think critically and strategically about Google as a business and as an operation, and can absorb and process insane amounts of technical background on one of the most impressive computational infrastructures in the world. Technical Program Managers are equally at home explaining their analyses and project recommendations to executives as they would be discussing the technical merits of next-generation architectures with Google's engineers, or building tools to automate and scale their impact.

Responsibilities:

• Interact with diverse technical and non-technical groups, spanning all organizational levels.
• Lead cross-functional teams and manage multiple simultaneous projects with competing priorities simultaneously.
• Handle data collection and automation challenges.
• Perform operational forecasting, and capacity planning.
• Identify metrics and drive initiatives to improve the quality of Google Services.

Requirements:

• BS degree preferred in an Engineering or IT-related field.
• At least 4 years of software development or datacenter/operations / computing infrastructure-related experience, including experience in multi-tiered distributed application environments.
• Solid experience with statistical modeling and analysis is a plus
• Proven project management, interpersonal, and communication skills, with high attention to detail.
• Strong analytical, problem-solving, negotiation, and organizational skills. Focused and agile under pressure.
• Strong customer service focus, with the ability to communicate with highly technical management teams.
• Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence.